Privacy Policy

Shield Training Ltd
Company Number: 16172153
Registered Office: 124 City Road, London, EC1V 2NX
Email: info@shieldtraining.co.uk

1. Introduction
Shield Training Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Shield Training Ltd is a training provider delivering security and vocational qualifications. For the purposes of data protection law, we are the “data controller” of your personal information.

3. Information We Collect
We may collect and process the following personal data:
Full name
Date of birth
Home address
Email address
Telephone number
Identification documents (passport/driving licence where required)
National Insurance number (if required for funded courses)
Course booking and payment details
Assessment results and certification records
CCTV footage (where applicable at training venues)

4. How We Use Your Information
We use your personal data to:
Process course bookings and payments
Register learners with awarding bodies (e.g., Highfield, BIIAB or other recognised awarding organisations)
Verify identity where required by regulation
Issue certificates
Maintain training and assessment records
Comply with legal and regulatory obligations
Respond to enquiries and customer support requests

5. Legal Basis for Processing
We process your data under the following lawful bases:
Contractual obligation (to deliver your training course)
Legal obligation (awarding body and regulatory requirements)
Legitimate interests (business administration and record keeping)
Consent (for marketing communications, where applicable)

6. Sharing Your Information
We may share your information with:
Awarding organisations
Regulatory authorities
Funding bodies (where applicable)
Payment processors
IT service providers
We do not sell or rent personal data to third parties.

7. Data Retention
We retain learner records in line with awarding body and regulatory requirements. Records may be retained for a minimum period required by law or awarding organisations.

8. Data Security
We implement appropriate technical and organisational measures to safeguard personal data from unauthorised access, alteration, disclosure, or destruction.

9. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (where legally permissible)
Restrict or object to processing
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk⁠�

10. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Email: info@shieldtraining.co.uk